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Refund Policy
Effective Date: 11 June 2025
Last Updated: 11 June 2025
Overview
At Strivony, we are committed to delivering high-quality services that create real value. If for any reason you are not satisfied with a service you have purchased, you may be eligible for a refund under the conditions outlined below.
Timeframe for Refund Requests
You may request a refund within 14 days of your original purchase. Refund requests made after this 14-day period will not be eligible.
Conditions for Refunds
To be eligible for a refund:
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The service must not have been fully delivered or consumed.
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The request must be submitted within the 14-day window from the date of purchase.
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You must provide proof of purchase (e.g., confirmation email or receipt).
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The refund request must include a clear explanation of the reason for dissatisfaction.
Strivony reserves the right to evaluate each refund request individually and to approve or deny refunds at our discretion.
Non-Refundable Services
Refunds will not be issued for:
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Services that have already been fully delivered or completed.
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Missed appointments or coaching sessions not cancelled within the required notice period (as defined in our booking terms).
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Customized or one-on-one services that have already commenced or been partially fulfilled.
How to Request a Refund
To initiate a refund request, please contact us at:
+46 722 50 73 10
Include your name, service purchased, purchase date, and reason for the refund. We will respond within 5–7 business days.
Refund Method
If your refund is approved, it will be processed via your original payment method within 5–10 business days, depending on your bank or payment provider